If we have a Hewlett-Packard printer or scanner, it may be interesting to have the application installed, especially if our level of knowledge of peripherals is low. In addition, it solves copy or scan mechanism problems, ink and print quality problems, or jammed paper problems.Ĭonclusions: is it advisable to use the HP Print and Scan Doctor? Finally, if a yellow triangle appears with an exclamation point, it means that a test cannot be performed and it was skipped.Īmong the common problems that it may encounter, the application is able to resolve those messages such as “the printer is offline” or documents stuck in the print queue, missing or corrupt drivers, scan error messages, connectivity and firewall problems. If a wrench appears, a problem has been found and fixed. Simply follow the instructions and then click Retry. In this case, at the bottom of the user interface, we will find a detailed description that will tell us how to solve the problem. If a red cross (X) appears, an error has been found. If a green check mark appears, the device is in good condition. Once the exploration is finished, a symbol will appear to indicate how the process has gone.
Troubleshooting problems with printers and scanners The application will take care of examining them to detect possible problems and how to solve them. Once this is done we can run HP Print and Scan Doctor and a main window appears where through its assistant we must select the device with which we have a problem.
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